Port of Tacoma – RFP – Information Technology Service Management Solution – 90144 – Due 5/13/20
Port of Tacoma – RFP – Information Technology Service Management Solution – 90144
Due date: May 13, 2020 2 PM
Summary: The Port’s current Information Technology Service Management (ITSM) is BMC Track-IT but we are seeking a Commercial off the Shelf (COTS) Standard Software as a Service (SaaS) Information Technology Infrastructure Library (ITIL) version 4 compliant ITSM solution. The Port intends to retire the existing ITSM solution without a data migration effort.